Avaya can intrude

The Can Intrude setting of the user is not used. The Cannot Be Intruded setting of the longest present internal party in the call is used. Before enabling the feature you must ensure that you have complied with all applicable local laws and regulations. Failure to do so may result in severe penalties.

The ability to intrude and be intruded is controlled by two configuration settings, the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings setting of target being intruded on. The setting of any other internal party is ignored. By default, no users can intrude and all users are set to cannot be intruded.

For intrusion using appearance buttons, the user's Can Intrude setting is not used. A user who can normally be intruded on can indicate that a call is a private call by using a Private Call short code or programmable button. While private call status is enabled, no intrusion is allowed except for Whisper Page intrusion. In addition to the options above, Call Listen can only be used to intrude on calls by users in the user's Monitor Group User Telephony Supervisor Settings.

Intrusion features are supported across a multi-site network In the scenarios below, user A is on a call with B who may be internal or external. Monitoring can be accompanied by a tone heard by all parties. The default for this setting is on. If enabled, this is the only indication of monitoring given to the monitored user. There is no phone display indication of monitoring. Used Used Used Call Intrude This feature allows you to intrude on the existing connected call of the specified target user.

All call parties are put into a conference and can talk to and hear each other. A Call Intrude attempt to a user who is idle becomes a Priority Call. Used Used Used Dial Inclusion This feature allows you to intrude on another user's call to talk to them.

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Students Click Here. My company is wanting to setup multiple phones to be able to be used as 3-way interpreter lines. A picks up and dials B External connects C 'intrudes' so that interpreting can happen between the three I have setup a monitoring group, had C's Monitor Group set to the group I created with 'Can Intrude' set. I put the Coaching Intrude button on C with the Action data set to A's extension, but when that button is pressed there is a straight tone.

If I set that button to This is my first time attempting to set this up, so I undoubtedly haven't done something correctly. Monitor Group needs to contain all users who will fill the roll of Person A Everyone who has Person A role must be set to have "Cannot be intruded" unchecked Everyone who has a Person C role must have "Can Intrude" checked, and also have the Monitor group selected in the Monitor group dropdown. If the action data for intruding key is blank, person C must key in the extension of person A to intrude.

GB, I have it set that way and it still refuses to work. I have set myself as person A with "Cannot be Intruded" unchecked and myself in the group. Supports the interruption or inclusion of a supervisor on a live call to talk to an agent without the far-end caller listening to the conversation.

The caller may still talk to the agent, but the caller will not hear what the supervisor is saying. The agent will be able to hear both the caller and the supervisor. The feature enables users on a call to "intrude" and listen depending on the configuration of the end users if Coaching Intrusion or Whisper Page is used.

Coaching Intrusion and Whisper Page cannot be done on and idle user.