They said to try again after 6 months! Would not overide this decline. If show on my CVS store card my purchase! Good bye CVS!
There is no where in the receipt that says alcoholic products cannot be returned. I had taken passport photos for passport application and have been rejected, Now getting them somewhere else. Stupid store CVS, the price is higher than other store for every brand and products. I try to return back with original receipt, they didn't take it back. Try a different location, they asked me for ID, run my ID, and credit card and original receipt just a simple return. I didn't steal it I bought it with proof purchase, and the product is not even open, still brand new, only one day after I found out it is not the one I need, and the price is too high.
I just want my money that spend on that product back, but stupid store didn't return it for me. Terrible store, suck customer services! The CVS stores should close soon if they those workers don't know how to please customers. They treat customer like a criminal, asking questions in a mean look!
I absolutely hate CVS I brought back two items that where the wrong thing completely for my kids. I paid for it with my American express card.
I know that it may have been a wait time for the return because it was a credit purchase. I was right! But wait What that means for me is F CVS!!! You are so extremely wrong for doing this to me and my babies. Omg what am o going to do!!!!! Well its me again trying to get down south to Miami. I found another 24 he CVS 45min south of where I got denied for my return. Seriously CVS ur policies suck. Its bad enough that CVS started closing their stores and not keeping them open for 24hrs like they use to.
Point intended its hard to locate a 24 cvs. They are very spread apart. Long story short I purchased some items with cash. Two days later had a family emergency and needed to drive five hours down south to Miami. I didn't have the gas or the funds to fill up my tank and wasn't going to wake up any neighbors at 1am. I remembered I purchased items from CVS. I start on my drive to head south to Miami. The CVS that was 24hrs open is a one hour drive from my house. I get there and they tell me they don't do returns at night Are youkidding me???
Lady said see the sign at the register.. I don't give a!! If that's your stupid policy then u should put it on the receipt. Let your customers know this. Your open 24hrs but can't do a return. Its pure laziness. So now I have to wait in the parking lot for four hours to get my refund so I can make it down south to Jackson memorial hospital in Miami. You suck CVS. You know what's really sad is that I haven't seen one positive comment on this site. So it just tells me that you all don't care and also I believe this company is owned by our scandalous government and the FDA who is on Big Pharmas pay roll.
Also Walgreens too. I honestly don't believe they are two separate companies. Two separate names but the same owners. Just like HomeGoodes,,,T. Max,,,Ross,,are all owned by the same owner. The complaints on this website are funnier than the rants and raves on Facebook!
I'd like to give CVS my business since they pulled cigarettes from their inventory, but after talking to a pharmacist at one of their locations, I'll never give them any of my business again. Hope the stockholders are reading these posts! CVS would not allow return of defective reading glasses purchased the day before even with the receipt, because we did not have the original packing with the UPC code.
CVS is the worst company on the planet. CVS refused to return the item even with the receipt while they have no idea why they will not. At the time of purchasing I was not told that I could not return the item. Stay from this company as they just want your money and provide terrible service.
This is the 2nd time I ordered on line from here. The first time everything was great. I received everything quickly and the order was right. This time, I ordered and 3 out of the 6 things were wrong. Now I have the hassle to return everything. Guess that tells me I won't be ordered or probably going to CVS anymore. So essentially, they are lying to you because the truth, we don't want to give your money back because it would be a loss to us, isn't very satisfying to the customer.
Call them on this lie and demand to speak to the Pharmacy District Manager. If need be, educate them on the illegality of citing a lie as a law in order to maintain their profits.
If all else fails, report them to the state board of pharmacy. They don't play around. I was denied a refund even though I had my receipt.
I did not have the card it was charged on with me so they said they could do nothing. I had to wait for a manager and boy was she rude, I think maybe she was having a bad day. The line got long behind me because the manager took so long to get to the cashier. I guess I have no other choice but to shop elsewhere, I don't understand why you can't get a refund when you have the receipt, makes no sense.
When the one purchased through CVS arrived I took it back to local CVS store, unopened, along with my packing slip and was told they could not refund in the store an item purchased online. I am disabled and had to pay for an uber to get to CVS, and back home. I called and told them what their online policy says.
The gentleman I spoke with called his manager and he then advised me she said there'd be a way to override this in their system. He also said she'd be in at 8AM the next day and I could speak with her. I called around 10AM and she told me she hadn't had a chance to check into this and the people she needed to speak with wouldn't be in until 1PM. She also asked wsn't there an invoice or something that showed the price? I told her there was no invoice but the packing slip DOES show the price.
She said well since you have nothing with the price on it she'd have to check with someone else. I said there IS a price.. At this point I felt as though we were going in circles, I had told her more than once that there was no invoice.. If there should have also been an invoice in the box I don't feel it's my fault, or my responsibility if CVS failed to include one.
I obviously had paid for this merchandise since they DID send it to me. I also failed to understand why she wasn't able to speak with someone about this until after 1PM since the gentleman the day before had been able to reach her by phone within minutes of my call, advising him what the online return policy states. As we hung up, it was with the understanding that she'd "get back to me" once she had more information. Upon reflection, I felt I'd spent more than enough time on this matter and decided to "cut my losses".
I called her back Natasha is her name and let her know not to pursue this further as I would take it up with their corporate office. I am very displeased with this experience and with the local CVS store. In particular, with Natasha who is supposedly the store manager. I feel her entire attitude leaves much to be desired in Customer Service,. I had my receipt but because I used coupons the cashier treated my refund like i didn't have my receipt and shorted my refund.
I wasn't looking to make money off the return- i just wanted the amount of money i actually paid but she didn't give me my full refund. I will shop with Walmart and Target from now on because they don't judge you and they will give you your full refund.
Purchased CVS brand shoe inserts. They are still new and in the package. I have my original sales receipt. I went to return them with my receipt and explain to them I no longer have that credit card it was lost and canceled. Because I no longer have that original credit card they're telling me they will only refund me six dollars because they can only refund me the sale price. That makes no sense, I have my original receipt showing what I paid!
The manager Rita Del Gato, was extremely rude and brushed me off. She said that Is our store policy look it up. That's ridiculous and not fair. I have my ID I have my receipt I want my refund! Nobody is helping me. I called the number I was told I would get a call back in 48 hours that never even happened.
CVS is being falsely in Riched I feel that they're stealing my money. Can you imagine how many times this happens overall how much money they're actually profiting off of us? I see this as a possible class action lawsuit. Any attorneys out there interested please call me. I go today to edit my purchase and the asistant manager refused to edit my transaction. I never wanted to return the product, i just wanted them to fix my receipt and edit my transaction. It was a perfume by the way, sale is final but nowhere stated on the receipt, i wasn't even warned when i paid.
The clerk was very rude to the point of yelling at me. Such harsh customer service CVS has working for them. Before i started to buy some medicines for my family in korea, i asked the employee at the cvs that what the return policy was. I asked because i knew that i had to make some returns just in case i bought the wrong stuff. The employee told me that as long as i have the receipt within 60days, it is returnable.
Believing that, i made lot of purchases with no fear. I made some couple of returns and the last return, i was declined. And they cant do anything about it. When i did call TRE, they pretty much told me i was blocked from returning due to fradulent activity. Someone need to do something about this. Nobody is helping me in CVS. While I was able to return my perfume purchase opened, with receipt , I was told by the Bensalem, PA clerk that I was not going to be able to return a Time Inc Special magazine that I purchased yesterday, because "once books leave the store, I don't think we can return it.
They were on clearance half off. I called the store when I got home, The assistant manager said I could get a refund with receipt, but because the 3rd one is opened it smells and tastes gross she refused to refund it.
What should I do? I tried to return the CVS brand children's allergy relief medicine but was denied by the local store manager because I did not have a receipt.
I was told I his was a corporate policy. I called corporate and they said they would take it bake but it was up to me he store manager and the third party administrator. I walked back into the stores and told the person from corporate to speak to the store manager and they both said they would not speak to each other. Corporate said it hey would have a district manager call me within 48 business hours. We can take things back without a receipt to all the other place so why wouldn't I take my business elsewhere.
My grandson has autism and did not like the taste of the medicine. Pharmacist would not replace a non functioning inhaler stating "we will contact the manufacturer and see if they will replace it. I got this inhaler from CVS from a prescription.
They sold it to me not the ProAir company!! I have Multiple Sclerosis and try to avoid stress whenever possible since it can trigger an attack.
I jst left the pharmacy and avoided arguing with the pharmacist. I am just waiting until my attorney comes home from vacation and will let him deal with this. This was store I am a pharmacy tech at CVS and it is a law that if you take a prescription out the door we cannot take it back and cannot give you a refund therefore if you have a question about the price you should question it before you take it out of the store we cannot change a law.
As long as the receipt is dated and the meds are not open they can make the insurance adj, talk to the district RX manager and explain it, then call corporate, u should have no prob after that. But some managers don't even know that. I just tried to return an unopened Waterpik to the CVS I bought it from and because I did not have the receipt was denied any kind of refund including a store credit. It states that manager approval but I did not even have enough to you to talk to a manager.
In fact, the cashier told me that there were no refunds without a receipt no exceptions. I bought this for my husband who just went through tongue cancer treatment thinking that it would be easier on his gums and his tongue and his teeth but was told actually by the oncologist that was not the best choice.
I've been shopping at CVS for a long time and have had a care card for a long time and found it very disheartening that they would not even give me a store credit for an unopened item. Sent my husband to pick up my son's cingular script.
He comes home and says hey do you normally pay He takes it back and they said they did not file insurance and so he asked them too and they told him as of Jan.
He came back home and I asked him if they asked him about filing his insurance we he originally picked up and he said no he didn't ask me anything. Everytime I picked up in the past they verify my insurance but this time of course they didn't because they are trying to manipulate people now that they no longer take BCBS. Not a happy customer. Employees do not know about their own services and policies?? It is unsettling! Causes an aggravating issue to the customer as a result.
I will not use those services anymore because of it. Both issues: Curbside pickup order one time recently and another time after this was me trying to make a return of an item from an online CVS.
I took the money order back a few days later. The money order was still blank. I had the receipt to the money order. They didn't have the brand name in stock so I picked up the CVS brand which my wife didn't like so I went back to the 24 hours store after the gym and they told me that they don't do returns after 10pm and I would have to come back in the morning. I said that is ridiculous since they are a 24 hour store and the manager on duty told me to talk to the store manager since it's his policy.
She then told me that they're not going to return the pads anyways since we opened the package which made me even more furious. I'm going to call the corporate office and the store manager tomorrow to complain. I have found that the CVS near me has no problems with me returning items that I bought using my father's credit card.
Someone suggested callling the CVS Customer Service number, that sounds great, but I would take it one step further: call from the store, explain the situation, and have the Customer service rep talk to the employee. I can't see how the employee would not be able to take the return once CS at headquarters tells them to do it. He said "Happy customers are the reason that I like workinghere, so I do everything that I can to keep them happy".
I wrote to corporate telling what a great employee tht had and to be sure not to lose him. I know this response is late, but as I said, you just need to find the right person to get the right service. I purchase a cvs 5 minutes teeth whitening from cvs i used extrabuck to purchase the item. I was expecting a extrabuck back which i didn't get. I try to returned the item and they would not give me the amount i use in extrabuck back only the tax which i used cash to pay.
The company is very customer oriented if you get past the local jerks. If they give you a problem tell them you're going to report them at shop-CVS. Complaints about employees are taken very seriously. If the employee was rude, tell them. People at the Rhode Island headquarters are very responsible and professional. Don't hesitate to call shop-CVS! Their Policy is that if you have a receipt, you can return almost anything within 60 days, except prescriptions and some home health items.
Here's a trick: if you have a defective item over 60 days, and it has not changed, buy a new one and return the bad one with the recent receipt.
You may be stuck with the item, but at least it will be a working one. Some of the stories here reported are by people who should've stood up for themselves. CVS is in business to serve its customers. It is well known that they treat their customers much better than their employees. Sometimes employees are treated poorly and they take it out on customers. Your job as a customer is not to accept inferior or poor service! If a manager is unjust to you, ask for the name and phone number of the district manager.
In case you are not sure whether an item you purchased from CVS can be returned or not, contact CVS Customer Care at to get your queries resolved. Although you can return items to CVS without the receipt, you will not receive a refund unless you provide proof of your purchase.
Instead of the full refund, you will be offered an exchange or store credit equal to the lowest price of that item in the last 60 days. Because of this, CVS highly recommends that all customers keep their receipt until the return window has passed or they are fully satisfied with their order. Only selected CVS locations will offer to look up receipts on their store system, as long as the purchase was made within 60 days.
However, this should only be your last resort since CVS advises customers to hang on to store receipts or request a digital receipt.
Note that if you are looking for information regarding an online purchase, you can find it in the order history of your online account at CVS. Additionally, you can also check your email inbox for order confirmation details. Keep in mind that cashiers cannot search for online orders in-store, so you will need to find the information yourself. To make your return at CVS, simply bring your item to any CVS store along with the original receipt, a valid government-issued photo ID, and the debit or credit card you used to make the purchase.
Special-order items — This includes footwear, motorized scooters, and lift chairs. Instead, CVS asks you to all Customer Care at for help with these special-order returns. Be prepared to show a valid photo I. Give it a try, you have nothing to lose, especially it the product is faulty or broken through no fault of your own. Instead they ask you to call them at to discuss the matter when dealing with prescription meds.
This means you can bring the item back within 60 days, opened OR unopened, and get a FULL refund on the purchase price. No questions asked. All other non-prescription pharmacy items can be returned within 60 days but they MUST be unopened. If you want the refund sent back to your PayPal account, CVS asks you to call them at to make it happen. Let me know in the comments, thanks. If it is accepted, CVS will send the funds to the payment card you used at the initial purchase.
However, if your return is not accepted, the item will be delivered back to you. Note that makeup products bought using PayPal will be refunded in the form of store credit. To initiate a return of makeup purchased at CVS. After that, note down the return and shipping details provided by the associate and package the makeup item securely, making sure to avoid any breakage.
Once that is done, drop the package off at your local postal service for delivery to CVS, or bring it to a nearby CVS store for a quick return. Your makeup product return may be rejected by CVS because all returns go through a third-party verification process by The Retail Equation. CVS uses this third-party verifier to track repeat returns and returns without a receipt.
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